However when large volumes of users are having issues getting connected to rig streams through the extension this is the way your support should work when someone is unable to game:
Support should offer a backup especially for subscribers to connect to our cloud rigs and set up Parsec auto start/login. This backup should be along the lines of a low fps remote like popular web based options. A emergency setup line support can intiate and approve for setting up Parsec in worst case scenarios possibly with limited timeout.
Moving forward allow all cloud rigs the ability to autostart Parsec on setup as configured or start Parsec when Pairing issues are detected enabling us to use our rigs with Parsec when we would otherwise be in literal gaming blackout.
Last edited: December 5th 2017, 01:42