Each time i login I've been placed in the queue (normal...many people trying to use the system). When i finally manage to enter the system takes LOTS of time to start up a new machine. And then without actually manage to start up, i shutdown the machine and send me back to the queue. Am I doing something wrong?
Showing 1-15 of 15 comments
The thread was moved from "New to Snoost" to "Troubleshooting".
ModeratorCurivity#2September 23rd 2017, 05:06
Hi there Kirzy,
Can you explain in more detail which steps in the boot-up process the client is getting stuck on? And when you say the machine shuts down, do you shut it down "turn off" or does it automatically go into shutdown save mode on you?
SnoobsterKirzy#3September 24th 2017, 01:15
After another hour waiting i manage to login. Today it was quite fast to login and start-up a machine. But it looks like my laptop doesn't have the requirements to run the Snoost app :(
What do you recommend for CPU and graphics card?
ModeratorCurivity#4September 24th 2017, 01:59
You need only to download the Chrome application and install on your browser to run Snoost. A stable internet connection 10+ MBPS is also needed for a pleasant gaming experience. Make sure you are using this Chrome extension and not the previous Snoost computer application, which we are no longer supporting.
As far as minimum requirements go, I don't believe we have any. Any computer that can run Chrome and has a stable internet should be able to run Snoost. I will get back with you if we do.
SnoobsterKirzy#5September 24th 2017, 02:13
Thanks for your answer. Yes i downloaded already the app, since the first post :)
i had nothing but the Snoost app running, and here is a screen shoot of the resource manager
My resources tell me this may be due to an inactivity shutdown automatically performed by our client after a certain time period of inactivity. Are you closing the client or not using a mouse or keyboard while the boot up process is occurring?
Additionally, we would like to look at the specs of your computer, could you share these so we can try to recreate the problem if it is not this automatic shutdown? We have tested Snoost on a variety of older machines, with success, but this of course is not foolproof for every scenario.
As always, make sure your computer and Chrome are updated to weed out any bugs.
SnoobsterKirzy#7September 25th 2017, 23:34
While waiting indeed i don't do anything at all, so the laptop is inactive, just waiting for the app
SO: Windows 10 Home x64 CPU: Intel N3710 @ 1.6 RAM: 8GB Graphic Card: Intel HD graphics
Chrome ver: 60
ModeratorCurivity#8September 26th 2017, 00:20
Make sure you're keeping the computer active at least every 20 minutes otherwise the client will shut off automatically due to inactivity.
Additionally, if you're stuck on "establishing connection" or other processes, please exit the client and restart. Don't worry, this will not affect the boot-up.
Last edited: September 26th 2017, 00:21
SnoobsterKirzy#9September 26th 2017, 00:26
Thanks for the replay
Today i updated Chrome to Ver 61 and also the snoost client app. Indeed i am all the time stuck on "establishing connection". Event after restarting the app several times. Also the shurtcut Alt+Shit+Q stop working.
So many problems. :(
Thanks for all your quick replays :)
ModeratorCurivity#10September 26th 2017, 15:23
The description of the problem from the beginning sounded like the rig was timing out due to inactivity. If you're encountering issues where the client is becoming stuck on certain processes, we've outlines a temporary fix while we dive into the root cause:
Issue: I am stuck at 'Establishing Connection' or having other similar problems (such as pairing with rig):
Users sometimes experience getting stuck on 'establishing connection' or other stages when starting up their rig.
Reported, temporary solution:
Close the Chrome client and reopen it again (to restart the client: close the popup window and press the “open cloud rig” button from https://app.snoost.com/. Try it a couple of times if needed. This should force the connection through (and don't worry, the server will still continue booting up, it does not start over again).
SnoobsterKirzy#11September 27th 2017, 17:08
So if i keep moving the mouse and clicking it works fine now. But is not very pleasant keep clicking all the time. So kind of problem solve, in a not very good way but solved
Now, one of the loading steps is to load 16900+ games. I have no idea what is it actually doing but it took over 20 minutes to finish. It's a bit to much time
When i finally login to the VM, i went to check the hardware. I realize that is using 2 graphic cards. One of the has a problems with the drivers
StaffRuneDalton#12September 27th 2017, 22:36
Thanks for the extra details @Kirzy - The "Loading 16,900 game files" is the amount of backed up game files it needs to load until your games are playable. We are constantly working to reduce this time, and (without revealing too much) have really great plans for it.
We will try to get to the bottom of your issue, and again: Any details you can share will help us a great deal.
Thanks. However, this is not a bug per say, but simply because it's in a virtualised environment. As long as the other one works, there's no issues with the GPUs. :)
Snoobsteranura1975#15September 29th 2017, 05:47
Each time i login I've been placed in the queue (normal...many people trying to use the system). When i finally manage to enter the system takes LOTS of time to start up a new machine. And then without actually manage to start up, i shutdown the machine and send me back to the queue. Am I doing something wrong? - Kirzy