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Fixer
#0 August 30th 2017, 14:10

Cloud Rigs Randomly Shutting Down? (past 2 days)

The cloud rigs I've been gaming on for the past 2 days have been shutting down randomly during gameplay. I see the blue Windows "Shutting Down" screen which I've never seen before with other few random shutoffs I've had in the past. Is this caused by the rig becoming unstable?

Showing 1-4 of 4 comments
Fixer
#1 August 30th 2017, 15:38
Shutdowns still happening almost routinely now. The rig gpu stutters a bit before the Windows Shutting Down screen appears I noticed

Staff
#2 August 30th 2017, 15:39
The cloud rigs usually only shut down automatically, if they detect any network issues, the user has been inactive for more than 30 minutes, upcoming maintenance or there is a problem with the files etc. In such cases, it shuts down and attempts to backup the modified files first (although this is not always possible, in case of network issues), and then allows you to turn on the cloud rig once again.

However, we are working on some optimisations for this behaviour that should drastically improve the way the data is saved (by being 100 % persistent), but also reduce instances of automatic shutdowns, by enhancing the way the cloud rigs are able to handle certain problems.

We will keep you updated on the news/blog as soon as we are getting closer to implementing a solution.

Fixer
#3 August 30th 2017, 17:52
Sounds great, Rune!

For anyone reading this I play a lot of unoptimized games and at times my internet connection here on the East Coast USA can be a bit unreliable so that might have a lot to do with some of the shutdowns.

Fixer
#4 August 30th 2017, 17:52
The best solution I've found so far is to keep clicking "Open Cloud Rig" from app.snoost and then click reconnect every once in a while. I do this while in Parsec or with the stream still open in another window.

Last edited: December 12th 2017, 12:29

Showing 1-4 of 4 comments