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Snoobster
#0 September 29th 2017, 12:29

Establishing connection problem

For about 24 hours I can't seen to establish connection to the rig. getting the error of pairing to the cloud rig failed! try to restart more then 10 times per try and still can't connect.

Showing 1-16 of 16 comments
Game reviewer
#1 September 29th 2017, 23:10
having same problem!

Staff
#2 September 30th 2017, 07:30
We're looking into these establishing connection issues which seem to happen for a few users. It would help us a lot if you could let us know which operating systems, computers etc. you are running. Thank you in advance.

Game reviewer
#3 September 30th 2017, 10:39
I am "rocking" a Macbook Pro 2016 with 16GB RAM, an i7 and Intel Iris 6100 GPU. Hope it helps!

Snoobster
#4 September 30th 2017, 11:33
Same problem. I'd like a refund as it's currently unusable. I'm using a 2016 Touch Bar Macbook Pro too. Closing and reopening from the chrome client doesn't help. Tried so many times.

Fixer
#5 September 30th 2017, 23:11
macbook macOS 10.12.6, same issue. Temporary solution (closing extension/Clicking Open Cloud Rig) does not force connection for me.

Last edited: October 1st 2017, 00:16

Fixer
#6 October 1st 2017, 00:42
Note for Snoost staff, the CPU usage displayed on https://app.snoost.com/ appeared quite low while I was stuck establishing connection after setup completed. Usually on launch I see 5-6% after a successful setup, but while stuck I observed usage at 2%. This might not mean anything in particular I just noticed it.

In recent memory after setup with the Snoost Chrome client (after loading games other start ups etc), I've never been able to get past Establishing Connection in August/September without restarting the extension once allowing me to game as usual. Pairing to Cloud Rig Failed appeared in attempts to restart the extension, but did not appear during the usual "Establishing Connection" first initial hang I usually experience. It did appear in all subsequent attempts to open cloud rig though. The "Pairing to Cloud Rig" message has also randomly appeared to me during gameplay without noticeable interruption.

I'm able to send support a complete hardware/OS summary if needed. I normally use an application called MachineProfile (available on the App Store) for other tech support with games to share system information. It might be useful for in-depth troubleshooting for others on macOS too.

Last edited: October 1st 2017, 00:43

Staff
#7 October 4th 2017, 15:55
HI @Kenn - This is amazing feedback, thank you! It would be really great if you could send a summary of your hardware and OS to the tech department, so we can reproduce the same setup and test for eventual incompatibilities. We will definitely work as hard as we can to fix these issues!

Snoobster
#8 October 5th 2017, 12:08
Here is a link to my Macbook Pro specs from the MachineProfile App Kenn mentioned (thanks!) - https://www.dropbox.com/s/k98rnjmm3az09rv/Screen%20Shot%202017-10-05%20at%2011.06.21.png?dl=0

Staff
#9 October 5th 2017, 12:27
Awesome - This helps a lot! Thanks for the details guys!

Snoobster
#10 October 5th 2017, 13:55
@RuneDalton would be great if you could reach out and email me to let me know when it's working so I can re-test the platform.

Staff
#11 October 13th 2017, 10:29
We have just published a patch which addresses these issues. Thanks for the feedback!

Snoobster
#12 October 13th 2017, 11:03
@RuneDalton thanks. I look forward to re-trialling the platform. Is there a way for you to refresh my trail as I cancelled when it didn't work?

Snoobster
#13 December 21st 2017, 13:46
WTF experiencing the connection problem. You guys found a fix yet?

Snoobster
#14 December 22nd 2017, 15:18
@Bjarke I have the same problem, stuck in this endless loop. I just opened my account 2 hours ago and couldn't even access the gaming rig...

Snoobster
#15 December 27th 2017, 19:34
Same here. Installed and played yesterday, all less or more ok, today was unable to start Windows, closed client and got infinite connect loop. Gif of screen: dropbox dot com/s/35hfi2xyndz0qsw/snoost-connect-loop.gif

Snoobster
#16 January 23rd, 22:58
I can't connect to my rig, with the app window as launched from clicking "OPEN CLOUD RIG" constantly retrying.

Watching the console for the extension, I see it looping through these some log messages. Also I see from the Network panel, repeated POSTs to the api/ endpoint. Each one receiving a new unique PHPSESSID and Cloudflare _cfduid cookie. The requests are largely identical and loop through with the same Form Data items: LoginToken_Client, login(=1), and clientVersion(=0.4.0.1), varying only with one additional Form Data item.

For some reason, your website won't let me post the full details, so I've included them here: https://pastebin.com/qJQzV0ud

Is that any help?

Showing 1-16 of 16 comments