However, I have been plagued with ridiculously long startup times (30+ minutes), frequent failures to connect, frequently my machine gets in a "stuck" state that I have to wait for the 30 minute timeout to get, my machine randomly drops connection and fails to stream video, frequent network lag spikes (ok, this one may be my ISP, not you guys, hard to tell), drive fails to save and losing save data and hours of work, Windows randomly shutting down, and more.
Not even once in the week and a half of service have I had a session that didn't have a game breaking issue.
I understand that Snoost is a small team and this is still sort of in "alpha", but I CANNOT accept this failure of service for something I pay for. For comparison, Paperspace has very quick startup times even for large drives (I have 70GB on the virtual disk yet it starts up within 10 minutes), higher quality stream, reliable saving, and generally, frankly, destroys Snoost all around. The only failure it has compared to Snoost is that the GPU I get is not very powerful so it can't run many games, but you can be approved to get a more powerful GPU option, which if I get, I will be switching to for my cloud gaming rig.
Please make Snoost at least stable enough to play without fear of data loss or taking hours to connect successfully. If these issues are not fixed in a week or so, I WILL be requesting a refund, and if I don't get a refund, I WILL be contacting my credit card company to request a chargeback for failure to deliver service.
Thank you for your time,
Last edited: December 12th 2017, 07:36